katielee Posted November 18, 2015 Posted November 18, 2015 So I work at a place where the Internet is being attacked and is up and down. The employees count on it to do their job. My job is the first line of defense when things don't work - hardware and software - but it certainly doesn't include the Internet, and every here knows our IT department handles that. However, when it doesn't work, I'm the person people bring their frustrations to. There is nothing I can do about it. They usually say to me - "They really need to fix this," like I have a more direct pipeline to the IT people than they do, and I don't. AND, my job is not the "vent here" person. I don't know what to say - "I'm sorry?" I can be sorry they're frustrated (I am too!) but after a while, it gets old.
d0nnivain Posted November 18, 2015 Posted November 18, 2015 Express some sympathy for their plight but strongly suggest they call IT directly for the best results. You have to at least look like a team player
GemmaUK Posted November 19, 2015 Posted November 19, 2015 I get this type of query but for a different system. I don't even say sorry, I take no responsibility because it simply isn't my responsibility at all. If it's face to face I just tell them I'm having the same issues and ask them what IT said when they contacted them about it. I play dumb and 'assume' they have contacted IT. If they mail me I copy the sender and forward the query to IT saying 'Please see the mail below, a query for you I believe'. 3
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