daphne Posted September 7, 2011 Posted September 7, 2011 Anyone read this and tried using it? I started reading it since a girl that I manage is extremely difficult and overbearing, and I want to get over my run and hide method of dealing with confrontation. It's interesting the notion of talking someone down that's behaving in a hostile and defensive manner. It seems SO counterintuitive. Almost as if you're rewarding a child having a tantrum, which I don't advocate.
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