Community Forums

Reload this Page Community Forums > Platonic > Business and Professional Relationships

Software disaster! Advice Welcomed!

Business and Professional Relationships Networking and maintaining a positive environment in the work place is important! Surviving the 9-to-5 within.

Like Tree6Likes
LinkBack Thread Tools Display Modes
Old 13th January 2018, 10:02 PM   #1
Established Member
Join Date: Sep 2017
Posts: 448
Software disaster! Advice Welcomed!

I am a recent graduate and started working at my current position about 6 months ago.

When I first started I was under the impression that there was a new section/building being prepared soon were I was going to move with the co workers on my team. This meant that I would be getting a new desk and computer.

Until then I would work on a temporary desk (a laptop). I used the temporary desk to do my work until I would move to the new area. The laptop I used at the time did not edit pdfs so I decided to place an order for a software that would let me do that. I figured that once I got to my new desk that I could install the software there since this desk was only going to be temporary.

When one of my co workers went on maternity leave so I was given her desk and computer until she comes back (or another high ranking person on our team takes my place). This means that I get to use her computer for my work and it has the ability to edit pdfs. I haven't heard anything more about the new space being built at all since during this time.

I am not sure what to do. It has been a few months since I put in the order (in October). The IT department keep emailing me when I would like to install it. I told the IT department that I would tell them when I would be sitting at my permanent desk but months have passed, I am not sure if I am going to get one at this point or when that is going to happen.

I am not sure what to do as I am going to be at my current desk until march (maybe), as that is when the person who went on maternality leave comes back or if they higher someone that is higher ranking. I am scared to tell my superior as I didn't think I would be that this desk for so long (I thought it was only a temporary thing to be at this woman’s desk). I am not sure what to do.

I am very nervous about it. I think these things have licensees that expire? I am not very tech savy to be honest.

I guess I could pay back the cost of the software if they ask, but I am hoping it doesn't come to that.

This is my first job and I don't want to get fired. It was an honest mistake.

Thank you for the advice.
HiCrunchy is offline   Reply With Quote
Old 13th January 2018, 10:08 PM   #2
Established Member
Join Date: Dec 2017
Posts: 330
Call the software customer service and find out. Inform IT and explain that you expected your desk by now. Get information and present it forward and honest. No one would trust you if you do anything other. Be impecible with your word.
igotoverit is offline   Reply With Quote
Old 13th January 2018, 10:08 PM   #3
Established Member
Join Date: Sep 2015
Location: Antipodes
Posts: 8,696
Im assuming you got your purchase authorised by a supervisor. If so, speak to whoever authorised the purchase and ask what you should tell the IT guys.
basil67 is offline   Reply With Quote
Old 13th January 2018, 10:12 PM   #4
Established Member
CautiouslyOptimistic's Avatar
Join Date: Jun 2017
Location: Northeast USA
Posts: 4,154
First, relax . This is likely not at all a big issue unless you were supposed to get permission from a higher-up before placing an order for the software. And even then you probably will not get into trouble, just a reminder about the process.

Many, if not most, offices are notorious for taking forever to make any kind of change, so it's not at all surprising that this change of offices/buildings is taking so long. This is most certainly not your fault .

I'd email IT back and just tell them that it turns out that you're using the maternity lady's computer for now and it has what you need, so you won't need the software yet, but when you do, you'll let them know. You could also say that if someone else needs it in the meantime, feel free to use it on their computer.

Don't fret. If there's actually an IT department to "order stuff from" it sounds like a fairly large company and I think they can handle the cost of an additional Adobe license .
CautiouslyOptimistic is offline   Reply With Quote
Old 14th January 2018, 3:33 AM   #5
Established Member
Join Date: Jan 2016
Posts: 330
I'm from the IT side. CautiouslyOptimistic's advice sounds good.

I'm not quite sure I fully understand your concern(s) though.

Is your concern is that you bought a license for the temp laptop? And now you're using the computer of the person on maternity leave, which already has the PDF edit software?

Will you still need the software on your own computer anyways, when the maternity leave person comes back? So maybe it's okay you already bought the license, since purchases can take time anyways. You were being proactive!

IT can help transfer the license from the temp laptop to whatever your permanent computer will be.

They can revoke the license now too, and you and they make a note of the license. When it's time to have the software on your permanent computer, you or they can install the software and apply the license then.

Last edited by Chris2016; 14th January 2018 at 3:37 AM..
Chris2016 is offline   Reply With Quote
Old 15th January 2018, 2:30 PM   #6
Established Member
Join Date: Jul 2014
Posts: 2,221
OP, can you tell us which application you're referring to? I manage enterprise licensing for my company, so I might be able to offer insight if I know the product in question.
Shining One is offline   Reply With Quote
Old 15th January 2018, 3:13 PM   #7
Established Member
Join Date: Sep 2017
Posts: 448
Help me edit PDFs.
Adobe Pro, I think?
HiCrunchy is offline   Reply With Quote
Old 15th January 2018, 3:40 PM   #8
Established Member
FilterCoffee's Avatar
Join Date: Aug 2017
Posts: 515
Originally Posted by HiCrunchy View Post
Help me edit PDFs.
Adobe Pro, I think?
Yeah that works. If you're looking for something that's free you could try SmallPDF but I wouldn't recommend it for sensitive information because I'm unsure of their privacy policy.
Attraction is a reflex, not a choice.
FilterCoffee is offline   Reply With Quote
Old 15th January 2018, 8:43 PM   #9
Established Member
Join Date: Jul 2014
Posts: 2,221
There's three current editions of Adobe Acrobat Professional: DC (perpetual), 2017 (perpetual), and DC (subscription).

If they ordered a perpetual license for you, then it's already paid for. Perpetual licenses are tied to an installation location, not a named user. Thus, you can inform IT of your situation and they can choose to sit on the license or reallocate it elsewhere if needed and just purchase another one when you do need it.

If they ordered you a subscription license, then the company is paying monthly for that license and it's not being used. Again, informing IT of your specific situation is the best course. They can allocate the license elsewhere and reassign to you when you do need it. Adobe subscription licenses can be reassigned at will without a waiting period.

I'm leaning towards your company using perpetual licenses since you mentioned sharing a computer. Subscription licenses are allocated to named users, so you would not have access to the woman on maternity leave's Acrobat subscription license unless you were using the same credentials and email address.
Shining One is offline   Reply With Quote
Old 16th January 2018, 11:46 AM   #10
Established Member
Join Date: Dec 2007
Location: Toronto, ON
Posts: 6,610

Could you not just tell IT to install it on your laptop that you're going to be going back to in March?
Ronni_W is offline   Reply With Quote


Thread Tools
Display Modes


Similar Threads
Thread Thread Starter Forum Replies Last Post
EMR Software | medical practice management software. nikey25 Friends and Lovers 0 1st May 2012 7:23 AM
Any thoughts welcomed... tft The Other Man / Woman 14 28th June 2007 5:43 AM
I'm new and hope to be welcomed.... shoediva The Other Man / Woman 19 27th January 2007 1:18 PM
What gives? Your input welcomed db75 Dating 5 27th November 2006 7:53 PM

All times are GMT -4. The time now is 8:34 PM.

Please note: The suggestions and advice offered on this web site are opinions only and are not to be used in the place of professional psychological counseling or medical advice. If you or someone close to you is currently in crisis or in an emergency situation, contact your local law enforcement agency or emergency number.

Copyright © 1997-2018 All Rights Reserved.